Company
Ikke tilgængelig
Non-compliance with general data processing principles
Dato for beslutning
5. juni 2024
Myndighed
French Data Protection Authority (CNIL)
FR
Sektor
Industry and Commerce
Land
HU
Lovgivning
GDPRStatus
FINALBeskrivelse
The French DPA has imposed a fine on a company operating a call center. The controller had systematically recorded all incoming and outgoing calls for training, evaluation and dispute purposes. The CNIL found that such comprehensive recording violated the principle of data minimization and that random and selective recording for training purposes was sufficient.
Juridiske citater
Art. 5 (1)
Problemer og overtrædelser
Non-compliance with general data processing principles