Telefónica Móviles España, S.A.U.
Non-compliance with general data processing principles
Dato for beslutning
1. februar 2022
Myndighed
Spanish Data Protection Authority (aepd)
ES
Sektor
Media, Telecoms and Broadcasting
Land
ES
Lovgivning
GDPRStatus
FINALBeskrivelse
The Spanish DPA has fined TELEFÓNICA MÓVILES ESPAÑA, S.A.U. EUR 900,000. Four Telefónica customers had filed complaints with the DPA. In the course of its investigation, the DPA found that fraudsters had pretended to be the data subjects when contacting Telefónica and had demanded a copy of their SIM cards. As a result, they were able to conclude contracts at the expense of the data subjects and carry out various transfers. According to the DPA, Telefónica had not properly verified the identity of the fraudsters before issuing the SIM cards and ensured that the inquirers were really the SIM card holders.