Company
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Non-compliance with general data processing principles
Datum der Entscheidung
5. Juni 2024
Behörde
French Data Protection Authority (CNIL)
FR
Sektor
Industry and Commerce
Land
HU
Recht
GDPRStatus
FINALBeschreibung
The French DPA has imposed a fine on a company operating a call center. The controller had systematically recorded all incoming and outgoing calls for training, evaluation and dispute purposes. The CNIL found that such comprehensive recording violated the principle of data minimization and that random and selective recording for training purposes was sufficient.
Juristische Zitate
Art. 5 (1)
Probleme und Verstöße
Non-compliance with general data processing principles