Austrian Post
€9,500,000
Insufficient fulfilment of data subjects rights
Datum der Entscheidung
28. September 2021
Behörde
Austrian Data Protection Authority (dsb)
AT
Sektor
Transportation and Energy
Land
AT
Recht
GDPRStatus
FINALBeschreibung
The Austrian DPA imposed a fine of EUR 9.5 million on the Austrian Post on September 28, 2021. The main accusation is that, in addition to the contact options used by Austrian Post via mail, web contact form and customer service, data protection-related inquiries should also be allowed via e-mail. According to the newspaper 'Der Standard', the Austrian Post had only introduced a contact form for data protection inquiries, in order to automate the process of inquiries and to obtain all information necessary for processing the inquiries.
Juristische Zitate
Art. 12 (2)
Probleme und Verstöße
Insufficient fulfilment of data subjects rights