Telefónica SA
€30,000
Non-compliance with general data processing principles
Fecha de la decisión
14 de noviembre de 2019
Autoridad
Spanish Data Protection Authority (aepd)
ES
Sector
Media, Telecoms and Broadcasting
País
ES
Ley
GDPREstado
FINALDescripción
Telefónica had charged the complainant various fees in connection with the operation of a telephone line which the complainant had never owned. The reason for this was that the complainant's bank account was linked to another Telefónica customer, which led to the charges being debited from the complainant's account. According to the AEPD, this is contrary to the principle of accuracy as required by Article 5(1)(d) GDPR.
Citas legales
Art. 5
Problemas e infracciones
Non-compliance with general data processing principles