Company
No disponible
Non-compliance with general data processing principles
Fecha de la decisión
5 de junio de 2024
Autoridad
French Data Protection Authority (CNIL)
FR
Sector
Industry and Commerce
País
HU
Ley
GDPREstado
FINALDescripción
The French DPA has imposed a fine on a company operating a call center. The controller had systematically recorded all incoming and outgoing calls for training, evaluation and dispute purposes. The CNIL found that such comprehensive recording violated the principle of data minimization and that random and selective recording for training purposes was sufficient.
Citas legales
Art. 5 (1)
Problemas e infracciones
Non-compliance with general data processing principles