Iberdrola Clientes
€100,000
Insufficient fulfilment of data subjects rights
Fecha de la decisión
3 de febrero de 2021
Autoridad
Spanish Data Protection Authority (aepd)
ES
Sector
Transportation and Energy
País
ES
Ley
GDPREstado
FINALDescripción
The Spanish DPA (AEPD) imposed a fine of EUR 100,000 on Iberdrola Clientes, SAU. The data subject had terminated an existing contract with the controller due to a move and therefore requested the deletion of his/her data. This request was rejected by the controller with reference to outstanding invoices. It turned out that the controller had sent the bills to the old address of the data subject. Even after the data subject informed the controller of the change of address, new notices regarding the deletion request and invoices were sent to the old address.
Citas legales
Art. 5 (1)Art. 17
Problemas e infracciones
Insufficient fulfilment of data subjects rights