Telefónica SA
€30,000
Non-compliance with general data processing principles
Date de décision
14 novembre 2019
Autorité
Spanish Data Protection Authority (aepd)
ES
Secteur
Media, Telecoms and Broadcasting
Pays
ES
Droit
GDPRStatut
FINALDescription
Telefónica had charged the complainant various fees in connection with the operation of a telephone line which the complainant had never owned. The reason for this was that the complainant's bank account was linked to another Telefónica customer, which led to the charges being debited from the complainant's account. According to the AEPD, this is contrary to the principle of accuracy as required by Article 5(1)(d) GDPR.
Citations légales
Art. 5
Questions et violations
Non-compliance with general data processing principles