Banco Bilbao Vizcaya Argentaria, S.A.
Insufficient technical and organisational measures to ensure information security
Date de décision
20 octobre 2023
Autorité
Spanish Data Protection Authority (aepd)
ES
Secteur
Finance, Insurance and Consulting
Pays
ES
Droit
GDPRStatut
FINALDescription
The Spanish DPA has fined BANCO BILBAO VIZCAYA ARGENTARIA, S.A. EUR 800,000. A customer had lost her handbag, which also contained her bank card. The individual therefore requested the controller to block all banking products. However, the controller failed to comply, which is why it was then possible for third parties to access the individual's bank products and transfer money under false identities. During its investigation, the DPA found that the controller had failed to implement appropriate technical and organizational measures to prevent such a case and protect personal data.