Company
Tidak tersedia
Non-compliance with general data processing principles
Tanggal Keputusan
5 Juni 2024
Wewenang
French Data Protection Authority (CNIL)
FR
Sektor
Industry and Commerce
Negara
HU
Hukum
GDPRStatus
FINALDeskripsi
The French DPA has imposed a fine on a company operating a call center. The controller had systematically recorded all incoming and outgoing calls for training, evaluation and dispute purposes. The CNIL found that such comprehensive recording violated the principle of data minimization and that random and selective recording for training purposes was sufficient.
Kutipan Hukum
Art. 5 (1)
Masalah & Pelanggaran
Non-compliance with general data processing principles