Company
Non disponibile
Non-compliance with general data processing principles
Data della decisione
5 giugno 2024
Autorità
French Data Protection Authority (CNIL)
FR
Settore
Industry and Commerce
Paese
HU
Legge
GDPRStato
FINALDescrizione
The French DPA has imposed a fine on a company operating a call center. The controller had systematically recorded all incoming and outgoing calls for training, evaluation and dispute purposes. The CNIL found that such comprehensive recording violated the principle of data minimization and that random and selective recording for training purposes was sufficient.
Citazioni legali
Art. 5 (1)
Problemi e violazioni
Non-compliance with general data processing principles