Telefónica SA
€30,000
Non-compliance with general data processing principles
Dato for beslutning
14. november 2019
Myndighet
Spanish Data Protection Authority (aepd)
ES
Sektor
Media, Telecoms and Broadcasting
Land
ES
Lov og rett
GDPRStatus
FINALBeskrivelse
Telefónica had charged the complainant various fees in connection with the operation of a telephone line which the complainant had never owned. The reason for this was that the complainant's bank account was linked to another Telefónica customer, which led to the charges being debited from the complainant's account. According to the AEPD, this is contrary to the principle of accuracy as required by Article 5(1)(d) GDPR.
Juridiske henvisninger
Art. 5
Problemer og overtredelser
Non-compliance with general data processing principles