Company
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Non-compliance with general data processing principles
Beslissingsdatum
5 juni 2024
Autoriteit
French Data Protection Authority (CNIL)
FR
Sector
Industry and Commerce
Land
HU
Wet
GDPRStatus
FINALBeschrijving
The French DPA has imposed a fine on a company operating a call center. The controller had systematically recorded all incoming and outgoing calls for training, evaluation and dispute purposes. The CNIL found that such comprehensive recording violated the principle of data minimization and that random and selective recording for training purposes was sufficient.
Juridische citaten
Art. 5 (1)
Problemen en overtredingen
Non-compliance with general data processing principles