Orange Espagne S.A.U.
Non-compliance with general data processing principles
Beslissingsdatum
1 februari 2022
Autoriteit
Spanish Data Protection Authority (aepd)
ES
Sector
Media, Telecoms and Broadcasting
Land
ES
Wet
GDPRStatus
FINALBeschrijving
The Spanish DPA has fined Orange Espagne S.A.U. EUR 700,000. Two Orange Espagne customers had filed complaints with the DPA. In the course of its investigation, the DPA found that fraudsters had pretended to be the data subjects when contacting Orange Espagne and had demanded a copy of their SIM cards. As a result, they were able to conclude contracts at the expense of the data subjects and carry out various transfers. According to the DPA, Orange Espagne had not properly verified the identity of the fraudsters before issuing the SIM cards and ensured that the inquirers were really the SIM card holders.