Company
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Non-compliance with general data processing principles
Data da decisão
5 de junho de 2024
Autoridade
French Data Protection Authority (CNIL)
FR
Setor
Industry and Commerce
País
HU
Lei
GDPRStatus
FINALDescrição
The French DPA has imposed a fine on a company operating a call center. The controller had systematically recorded all incoming and outgoing calls for training, evaluation and dispute purposes. The CNIL found that such comprehensive recording violated the principle of data minimization and that random and selective recording for training purposes was sufficient.
Citações legais
Art. 5 (1)
Problemas e violações
Non-compliance with general data processing principles