Vodafone Italia S.p.A.

Description

The Italian DPA has imposed a fine of EUR 500,000 on Vodafone Italia S.p.A.. A customer had filed a complaint with the DPA against Vodafone. The 80-year-old customer had been contacted by an external call center commissioned by Vodafone. During the conversation, the call center concluded a new contract with the customer without their consent. During its investigation, the DPA also found that the customer had not received sufficient information about the processing of her personal data. In addition, the call center had read out the information too quickly, making the content incomprehensible. In calculating the fine, the DPA took into account, as an aggravating factor, that Vodafone had already committed similar violations in the past. However, the fact that Vodafone immediately terminated the contract in question was taken into account as a mitigating factor.