Telefónica SA
€30,000
Non-compliance with general data processing principles
Decision Date
14 de novembro de 2019
Authority
Spanish Data Protection Authority (aepd)
ES
Sector
Media, Telecoms and Broadcasting
Country
ES
Law
GDPRStatus
FINALDescription
Telefónica had charged the complainant various fees in connection with the operation of a telephone line which the complainant had never owned. The reason for this was that the complainant's bank account was linked to another Telefónica customer, which led to the charges being debited from the complainant's account. According to the AEPD, this is contrary to the principle of accuracy as required by Article 5(1)(d) GDPR.
Legal Citations
Art. 5
Issues & Violations
Non-compliance with general data processing principles