Roma Capitale (Rome Municipality)

Description

The Italian DPA (Garante) fined the municipality of Rome EUR 500,000 for the unlawful processing of users' and employees' personal data. The municipality of Rome had been using the 'TuPassi' booking system to manage appointments and other services since 2015. In the course of a detailed investigation, the Italian DPA found that the controller had violated several data protection regulations with regard to the processing of personal data of customers and employees with whom they had made appointments. For example, the municipality had not properly informed the data subjects prior to processing their data, nor had it taken appropriate technical and organizational measures to protect the processing.