Vodafone España, S.A.U.
Non-compliance with general data processing principles
Decision Date
1 de fevereiro de 2022
Authority
Spanish Data Protection Authority (aepd)
ES
Sector
Media, Telecoms and Broadcasting
Country
ES
Law
GDPRStatus
FINALDescription
The Spanish DPA has fined Vodafone España, S.A.U. EUR 3.94 million. Nine Vodafone customers had filed complaints with the DPA. In the course of its investigation, the DPA found that fraudsters had pretended to be the data subjects when contacting Vodafone and had demanded a copy of their SIM cards. As a result, they were able to conclude contracts at the expense of the data subjects and carry out various transfers. According to the DPA, Vodafone had not properly verified the identity of the fraudsters before issuing the SIM cards and ensured that the inquirers were really the SIM card holders due to a lack of sufficient security measures.