CaixaBank, S.A.
€3,500,000
Insufficient technical and organisational measures to ensure information security
Decision Date
12 de dezembro de 2024
Authority
Spanish Data Protection Authority (aepd)
ES
Sector
Finance, Insurance and Consulting
Country
ES
Law
GDPRStatus
FINALDescription
The Spanish DPA has imposed a fine of EUR 3.5 million on CAIXABANK, S.A. Following a complaint from customers, it was found that the mother of an account holder had access to a joint account via the bank's online platform, even though she was neither the account holder nor an authorized user. The DPA found that CaixaBank had not taken adequate technical and organizational measures to protect personal data. In addition, the principle of data protection by design and by default had been violated.
Legal Citations
Art. 5 (1)Art. 25
Issues & Violations
Insufficient technical and organisational measures to ensure information security