Company
Ej tillgänglig
Non-compliance with general data processing principles
Datum för beslut
5 juni 2024
Myndighet
French Data Protection Authority (CNIL)
FR
Sektor
Industry and Commerce
Land
HU
Lag
GDPRStatus
FINALBeskrivning
The French DPA has imposed a fine on a company operating a call center. The controller had systematically recorded all incoming and outgoing calls for training, evaluation and dispute purposes. The CNIL found that such comprehensive recording violated the principle of data minimization and that random and selective recording for training purposes was sufficient.
Rättsliga hänvisningar
Art. 5 (1)
Frågor och överträdelser
Non-compliance with general data processing principles