Company
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Non-compliance with general data processing principles
Ngày ra quyết định
5 tháng 6, 2024
Thẩm quyền
French Data Protection Authority (CNIL)
FR
Ngành
Industry and Commerce
Quốc gia
HU
Luật
GDPRTrạng thái
FINALMô tả
The French DPA has imposed a fine on a company operating a call center. The controller had systematically recorded all incoming and outgoing calls for training, evaluation and dispute purposes. The CNIL found that such comprehensive recording violated the principle of data minimization and that random and selective recording for training purposes was sufficient.
Trích dẫn pháp lý
Art. 5 (1)
Vấn đề & Vi phạm
Non-compliance with general data processing principles