Company
Not Available
Non-compliance with general data processing principles
Decision Date
June 5, 2024
Authority
French Data Protection Authority (CNIL)
FR
Sector
Industry and Commerce
Country
HU
Law
GDPRStatus
FINALDescription
The French DPA has imposed a fine on a company operating a call center. The controller had systematically recorded all incoming and outgoing calls for training, evaluation and dispute purposes. The CNIL found that such comprehensive recording violated the principle of data minimization and that random and selective recording for training purposes was sufficient.
Legal Citations
Art. 5 (1)
Issues & Violations
Non-compliance with general data processing principles