Netflix International B.V.

€4,750,000

Insufficient fulfilment of information obligations

Decision Date

November 26, 2024

Authority

Dutch Supervisory Authority for Data Protection (AP)

NL

Sector

Media, Telecoms and Broadcasting

Country

NL

Law

GDPR

Status

FINAL

Description

The Dutch DPA has imposed a fine of EUR 4.75 million on Netflix. This fine is based on a complaint filed by the Austrian organization 'noyb'. During its investigation, the DPA found that between 2018 and 2020, Netflix did not sufficiently inform customers about the processing of their personal data. The privacy policy was partly unclear and, did not provide sufficient information on the purpose and legal basis of the data collection and use, for example. In addition, requests from data subjects regarding retained data were not answered adequately. Netflix has since revised the privacy policy.

Legal Citations

Art. 5 (1)Art. 12 (1)Art. 13 (1)Art. 13 (2)Art. 15 (1)

Issues & Violations

Insufficient fulfilment of information obligations

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