TIM S.p.A.
Insufficient legal basis for data processing
Decision Date
April 13, 2023
Authority
Italian Data Protection Authority (Garante)
IT
Sector
Media, Telecoms and Broadcasting
Country
IT
Law
GDPRStatus
FINALDescription
The Italian DPA has fined TIM S.p.A. EUR 7,631,175. The DPA had received numerous complaints about the telecommunications provider, mainly for unauthorized telemarketing activities. The Italian DPA is currently taking stronger action against unauthorized telemarketing. In its investigation against TIM, the DPA found that the controller was contacting individuals for marketing purposes even though they were registered on opt-out lists or had not given their consent for their data to be processed for marketing purposes. In addition, the controller failed to adequately respond to data subject inquiries and to comply with its information obligations under Art. 13, 14 GDPR. . Finally, the DPA found that the controller failed to adequately investigate and address a data breach.