Austrian Post
€9,500,000
Insufficient fulfilment of data subjects rights
Decision Date
September 28, 2021
Authority
Austrian Data Protection Authority (dsb)
AT
Sector
Transportation and Energy
Country
AT
Law
GDPRStatus
FINALDescription
The Austrian DPA imposed a fine of EUR 9.5 million on the Austrian Post on September 28, 2021. The main accusation is that, in addition to the contact options used by Austrian Post via mail, web contact form and customer service, data protection-related inquiries should also be allowed via e-mail. According to the newspaper 'Der Standard', the Austrian Post had only introduced a contact form for data protection inquiries, in order to automate the process of inquiries and to obtain all information necessary for processing the inquiries.
Legal Citations
Art. 12 (2)
Issues & Violations
Insufficient fulfilment of data subjects rights